FAQ » Return and refunds

Return & refunds

How can I return the product?

We get it – sometimes something just doesn’t work for you and you want your money back. We accept returns subject to the rules below.

Airofit Active, Airofit PRO and Airofit PRO 2.0 sold on on airofit.com:

We offer a 45-day money-back guarantee. This means you can test out your new breathing trainer for up to 45 days, and in case you want to return the product, you can get a refund by requesting a refund within 45 days of delivery/collection.

Accessories, replacement parts and all other products sold on airofit.com

If you want to return any other product besides our breathing trainers, this is possible by requesting a refund within 14 days of delivery/ collection. Please note, that we do not accept mouthpieces returned if the seal is broken or tampered with due to hygiene reasons.

How to:

If you wish to return the product, fill out our PRA form here and send it to support@airofit.com. Please remember that the product must be returned clean and in the original packaging, including the box, accessories, and manuals received. You will receive a product return instruction email within 4 business days. Your refund will be issued using your original payment method. Find out more about our Unwanted Product Return Procedure here.

If you bought an Airofit breathing trainer at retail or online stores: The trainers purchased at retail or online stores must be returned where you purchased them. Return policies may vary.

Responsibility:

Returned items are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way! Also, as the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

Please note, it is your responsibility to pay for the return.

What is the warranty period?

Airofit offers a 2-year warranty on our products. The warranty covers all the manufacturer’s faults. The warranty however does not cover damaged devices due to day-to-day use and other damages caused by accidents. In order to examine whether the errors are covered by the warranty, please contact our support at support@airofit.com together with enclosed photos/video of the damage. You will hear from us within 4 business days and we will solve your issue as soon as possible.

What should I do if the delivered product is damaged?

Even though all products are thoroughly inspected before the shipment, these situations happen. Unfortunately, Airofit has no control over the delivery process. Please fill out our PRA form (Download here), take a picture/video of the damaged product and send it by email to support@airofit.com. You will hear from us within one business day and we will try to solve your issue as soon as possible.

Find out more about our Defect Complaint Return Procedure here.

What should I do if I haven’t received the product?

Send us an email at support@airofit.com with your order number and we will make sure that you receive it as soon as possible.

What happens if I don’t pick up the parcel on time or refuse the package upon delivery?

If a parcel doesn’t get picked up or is refused by the receiver, it gets returned to our warehouse, and you will be refunded minus the shipping costs. For orders with free shipping, the cost of return shipping will still be deducted. A credit note will be issued and the refund will be issued using your original payment method.

Note: If you still wish to receive the package, you must place a new order.